PhaseFolio Support
Work through the issue.
Start with these checks. If the problem remains, we can pick up from what you have already tried.
Atlas · Workspace · Sentinel
I cannot open a product
- Confirm you signed in with the account associated with your access.
- Check the selected organization and the product's access status.
- If the product requires access or reports a service problem, follow its instructions or contact support.
A record or landscape is missing
- Check the account and organization used when the work was created.
- Inspect recent work and its recorded status. A draft, evidence packet, and research answer are different outcomes.
- Keep the relevant record or run identifier and contact support before recreating work.
A research run is still pending
- Reopen the existing run and inspect its current status before starting another.
- A disconnected browser or requested cancellation does not prove server work has stopped.
- Use the recovery action shown. If the state is unclear, send support the displayed run identifier and approximate time.
Search returned few or no records
- Confirm the intended source was included and successfully searched.
- Review the search expression and the population or setting boundaries.
- Inspect partial, failed, and unavailable states before interpreting an empty result.
An export failed or looks different
- Confirm the asset, indication tracks, and saved case selected for export.
- Check that your role allows the requested action and inspect any displayed error.
- Compare the artifact's version and context with the case you intended to share.